TERMS AND CONDITIONS
Online Refund & Exchange Purchase Policy
Online Refund & Exchange Purchase Policy
We thank you for your purchase on www.myholdal.com
TERMS AND CONDITIONS
1- We only ship inside Lebanon.
2- Orders take 3-4 business days for delivery.
3- You have 3 working days, from delivery date, to refund any unwanted items. These should be returned in their original packaging and conditions.
4- You have 3 days, from delivery date, to exchange any item. These should be returned in their original packaging and conditions.
5- FREE delivery for orders above 50 USD
6- A delivery charge of 3 USD will be applied on orders below 50 USD.
Online Purchase Exchange & Refund Policies:
If you have any concerns about your shopping experience with www.myholdal.com, please send us an email to myholdal@holdalgroup.com
We will exchange all items, that have kept the original tags attached, and that are in their original purchase condition (not washed, worn, or altered); this includes any accessories & labels:
1- Refunds are eligible within 3 days of the order delivery date.
2- Exchange is accepted within 3 days of the order delivery date.
3- Swimwear items are not exchangeable or refundable.
4- Perfumes & Cosmetics are not exchangeable or refundable.
5- All shoes should be tried on a carpeted surface before wear.
6- Gift orders can only be exchanged and cannot be refunded.
7- A delivery charge of 3 USD will be applied on Return and Exchange.
In the scenario of card payment refunds:
Once your returned article is received and inspected, we will send you an email to inform you if your refund has been approved or not. If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within 21 calendar days. If the amount of your refund is incorrect, please contact our Customer Service department at myholdal@holdalgroup.com, and we will immediately solve the issue.
If the amount has not been credited to your account then please contact your credit card company, it may take some time before your refund is officially posted; alternatively please contact your bank. There is often some processing time before a refund is posted.
If you have followed all the above steps and you still have not received your refund yet, please do not hesitate to contact us at myholdal@holdalgroup.com. You could also contact our Customer Service team on the Customer Service Chat Box on www.myholdal.com.
For inquiries during weekends, please email us at myholdal@holdalgroup.com and we will call you back on Monday.
In the scenario of cash on delivery payments refunds:
We will be sending our driver to inspect the item to be returned. If the item is approved, you will be refunded in cash on the spot.
After the 3-day period, we cannot offer you a refund. We encourage our customers to try the product in the first 3 days.
Defective Items Policy:
Please contact our Customer Care team right away, if your order arrives in a defective or damaged condition. Please take a picture of your defective item and send it as an email attachment to myholdal@holdalgroup.com