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Online Refund & Exchange Purchase Policy
Last updated: September 2026
The following cannot be returned or exchanged:
Items from Lebanese Designers may be exchanged directly at the respective brand’s store. Gift orders are eligible for exchange only.
Damaged or defective items
If your order arrives defective, email a photo immediately to myholdal@holdalgroup.com and we will arrange a free replacement.
Our customer care team is available Monday–Friday, 8 AM–5 PM at myholdal@holdalgroup.com.
Payment Methods at MYHOLDAL
At MYHOLDAL, we provide convenient and secure payment options to enhance your shopping experience.
Pay for your order in cash when it is delivered to your doorstep. This method is straightforward and allows you to inspect your order before payment.
Prefer to pay by card? A secure payment link can be shared with you on request, once we have confirmed that all the items in your order are available in stock.
The payment is completed on the provider’s own secure page, so your card details are never shared with or stored by MYHOLDAL.
Questions about a payment?
Email myholdal@holdalgroup.com or call +961 1 489 289, Monday–Friday, 8 AM–5 PM.
Delivery Information
At MYHOLDAL, we strive to ensure that your orders are delivered quickly and efficiently.
Orders typically require 3 to 5 business days for delivery.
We ship exclusively within Lebanon.
Tracking or updating a delivery?
For any inquiries or updates regarding your delivery, email myholdal@holdalgroup.com or call +961 1 489 289, Monday–Friday, 8 AM–5 PM.
Customer Service
Our specialists are here to make your shopping experience effortless — from product advice and availability to order updates, returns and exchanges.
Opening hours
Monday to Friday, 8 AM – 5 PM.
Exchange & Return Policy
Safe & Secure Payments
Delivery
Customer Service