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Exchange & Return Policy
Safe & Secure Payments
Delivery
Customer Service

Online Refund & Exchange Purchase Policy

Last updated: September 2026

On this page

  1. Shipping & Delivery
  2. Returns & Exchanges
  3. Refund Process
  4. Payments & Cancellations
01

Shipping & Delivery

Locations We ship exclusively within Lebanon.
Delivery Time 3–5 business days.
Rates Delivery is free for orders of $50 or more. A $4 flat rate applies to orders below $50.
02

Returns & Exchanges

Window Returns and exchanges must be requested within 7 days of delivery.
Condition Items must be unworn, unwashed, and in their original packaging with all tags attached. Please try shoes on a carpeted surface.
Exceptions

The following cannot be returned or exchanged:

  • Swimwear
  • Perfumes and cosmetics
  • Bimba y Lola accessories
  • Lebanese Designers’ products

Items from Lebanese Designers may be exchanged directly at the respective brand’s store. Gift orders are eligible for exchange only.

Fees A $4 fee applies to all return and exchange collections.

Damaged or defective items

If your order arrives defective, email a photo immediately to myholdal@holdalgroup.com and we will arrange a free replacement.

03

Refund Process

Pay by Link Once your return is inspected and approved, the refund is processed through the original Pay by Link payment method within 21 calendar days.
Cash on Delivery Our courier inspects the item upon pickup. Approved returns are refunded in cash on the spot.
04

Payments & Cancellations

Accepted Methods Cash on Delivery or Pay by Link.
Order Modifications To cancel or modify an order, email myholdal@holdalgroup.com on the same day the order is placed (Monday–Friday, 8 AM–5 PM).

Need help with an order?

Our customer care team is available Monday–Friday, 8 AM–5 PM at myholdal@holdalgroup.com.

Payment Methods at MYHOLDAL

At MYHOLDAL, we provide convenient and secure payment options to enhance your shopping experience.

01

Cash on Delivery (COD)

Pay for your order in cash when it is delivered to your doorstep. This method is straightforward and allows you to inspect your order before payment.

02

Pay by Link

Prefer to pay by card? A secure payment link can be shared with you on request, once we have confirmed that all the items in your order are available in stock.

The payment is completed on the provider’s own secure page, so your card details are never shared with or stored by MYHOLDAL.

Questions about a payment?

Email myholdal@holdalgroup.com or call +961 1 489 289, Monday–Friday, 8 AM–5 PM.

Delivery Information

At MYHOLDAL, we strive to ensure that your orders are delivered quickly and efficiently.

01

Delivery Timeframe

Orders typically require 3 to 5 business days for delivery.

We ship exclusively within Lebanon.

02

Delivery Charges

  • Delivery is free for orders of 50 USD or more.
  • A delivery charge of 4 USD applies to orders below 50 USD.

Tracking or updating a delivery?

For any inquiries or updates regarding your delivery, email myholdal@holdalgroup.com or call +961 1 489 289, Monday–Friday, 8 AM–5 PM.

Customer Service

Our specialists are here to make your shopping experience effortless — from product advice and availability to order updates, returns and exchanges.

Chat on WhatsApp Fastest reply Send us a message Contact form
Call us +961 1 489 289
Email myholdal@holdalgroup.com

Opening hours

Monday to Friday, 8 AM – 5 PM.

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