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Exchange & Return Policy
Safe & Secure Payments
Delivery
Customer ServiceOnline Refund & Exchange Purchase Policy
Last updated: September 2026
Shipping & Delivery
Locations We ship exclusively within Lebanon.
Delivery Time 3–5 business days.
Rates Delivery is free for orders of $50 or more. A $4 flat rate applies to orders below $50.
Returns & Exchanges
Window Returns and exchanges must be requested within 7 days of delivery.
Condition Items must be unworn, unwashed, and in their original packaging with all tags attached. Please try shoes on a carpeted surface.
Exceptions
The following cannot be returned or exchanged:
- Swimwear
- Perfumes and cosmetics
- Bimba y Lola accessories
- Lebanese Designers’ products
Items from Lebanese Designers may be exchanged directly at the respective brand’s store. Gift orders are eligible for exchange only.
Fees A $4 fee applies to all return and exchange collections.
Damaged or defective items
If your order arrives defective, email a photo immediately to myholdal@holdalgroup.com and we will arrange a free replacement.
Refund Process
Pay by Link Once your return is inspected and approved, the refund is processed through the original Pay by Link payment method within 21 calendar days.
Cash on Delivery Our courier inspects the item upon pickup. Approved returns are refunded in cash on the spot.
Payments & Cancellations
Accepted Methods Cash on Delivery or Pay by Link.
Order Modifications To cancel or modify an order, email myholdal@holdalgroup.com on the same day the order is placed (Monday–Friday, 8 AM–5 PM).
Need help with an order?
Our customer care team is available Monday–Friday, 8 AM–5 PM at myholdal@holdalgroup.com.
Payment Methods at MYHOLDAL
At MYHOLDAL, we provide convenient and secure payment options to enhance your shopping experience.
Cash on Delivery (COD)
Pay for your order in cash when it is delivered to your doorstep. This method is straightforward and allows you to inspect your order before payment.
Pay by Link
Prefer to pay by card? A secure payment link can be shared with you on request, once we have confirmed that all the items in your order are available in stock.
The payment is completed on the provider’s own secure page, so your card details are never shared with or stored by MYHOLDAL.
Questions about a payment?
Email myholdal@holdalgroup.com or call +961 1 489 289, Monday–Friday, 8 AM–5 PM.
Delivery Information
At MYHOLDAL, we strive to ensure that your orders are delivered quickly and efficiently.
Delivery Timeframe
Orders typically require 3 to 5 business days for delivery.
We ship exclusively within Lebanon.
Delivery Charges
- Delivery is free for orders of 50 USD or more.
- A delivery charge of 4 USD applies to orders below 50 USD.
Tracking or updating a delivery?
For any inquiries or updates regarding your delivery, email myholdal@holdalgroup.com or call +961 1 489 289, Monday–Friday, 8 AM–5 PM.
Customer Service
Our specialists are here to make your shopping experience effortless — from product advice and availability to order updates, returns and exchanges.
Call us
+961 1 489 289
Email
myholdal@holdalgroup.com
Opening hours
Monday to Friday, 8 AM – 5 PM.
The Ordinary White Pouch